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Orthodontist Reviews

You are reading a review for:

CLARK L JONES LTD
PHOENIX, AZ

2/2/2010 - PHOENIX, AZ

5.0 overall

Patient Service

How satisfied are you with your overall patient-service experience?

1. Very Unsatisfied

The doctor’s staff was rude.
Little or no concern was shown for the patient's comfort.
There was no follow-up after the course of treatment was over.

2. Unsatisfied

The doctor’s staff was not openly rude to me, but they weren’t friendly, either.
It was difficult to reach someone when the patient had an urgent problem.
There was little follow-up after the course of treatment was over.

3. Moderately Satisfied

The staff responded to the patient's needs, but took their time doing it.
When the patient had an urgent problem, someone got back to us within a couple of hours.
There was some follow-up after the course of treatment was over.

4. Satisfied

The doctor’s staff was friendly and responsive.
When the patient had an urgent problem, someone got back to us in less than an hour.
There was follow-up over periodically for several months after the course of treatment was over.

5. Very Satisfied

It was a great experience.
When the patient had an urgent problem, someone was available to help me immediately.
There was follow-up periodically for six months or more after the course of treatment was over.

Value

Did you get the results you expected for the price you paid?

1. No Value

Many details were overlooked.
The quality of the materials and/or facilities used by the orthodontist was poor.
The costs of treatment had no connection to the quality of care and materials.

2. Low Value

Details were overlooked.
The service was barely acceptable.
The facilities and equipment were not up-to-date.

3. Average Value

The level of service was what I expected for the price.
The materials, equipment, and facilities seemed to be adequate.

4. Good Value

The materials, facilities, and equipment used appeared to be of high quality.
The level of service was better than I expected for the money.

5. Great Value

The level of care was outstanding for the price.
The materials, facilities and equipment were state-of-the-art.

Scheduling Process

How would you rate the ease with which you were able to schedule/reschedule appointments?

1. Very Difficult

I had to schedule appointments weeks in advance.
Appointments never started on time, causing a long wait in the waiting room.
The office was not accomodating when I asked to change an existing appointment.

2. Difficult

I had to schedule appointments at least a week in advance.
Appointments usually started late, after a long wait in the waiting room.
I had to pay a fee to cancel/reschedule an appointment.

3. Average

When I called for an appointment, I usually could schedule one within the next several days.
Appointments started reasonably close to their scheduled time.
I was able to reschedule appointments with little difficulty.

4. Good

I could generally get an appointment whenever I needed one.
Appointments almost always started on time.
I had no trouble rescheduling appointments.

5. Excellent

If I needed to, I could get an appointment the same day I called.
Appointments always started on time.
The staff was very understanding if I needed to cancel and reschedule an appointment.

Recommendation

Would you recommend this orthodontist to others?

1. Definitely Not Recommend

I was very dissatisfied with the experience, and would not recommend this orthodontist to anyone.

2. Likely Not Recommend

I was not pleased with the experience, and likely would not recommend this orthodontist to anyone.

3. Possibly Recommend

The orthodontist provided an adequate level of service, but not enough for me to give a confident recommendation.

4. Recommend

The orthodontist did well overall. I would recommend him to others.

5. Definitely Recommend

The orthodontist did an excellent job all around, and I wouldn’t hesitate to recommend him to others.

Length of treatment

How long did the patient have braces on?

7 - 12 months

Type of Treatment

What method of braces were used?

Metal braces

Who was the Patient?

What was your relationship to the patient?

Son/Daughter

Additional Comments

The reviewer provided no comments.

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