Automobile Dealership Reviews


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CAPISTRANO VOLKSWAGEN INC
SAN JUAN CPSTRNO, CA

5/22/2009 - FOOTHILL RANCH, CA


4.5 overall

Sales Staff

Overall, how do you rate the professionalism and knowledge of the dealer's sales staff?
1. TerribleExpand for details
  • The sales staff was unprofessional and inattentive.
  • They could not answer even basic questions about the vehicles.
  • They were aggressive and rude.
2. PoorExpand for details
  • I had to wait too long for a salesperson to help me.
  • The sales staff could not answer many of my questions about the vehicles.
  • They were more interested in making a sale than in meeting my needs.
    • 3. AverageExpand for details
    • A salesperson approached me within a reasonable time of my arrival.
    • The sales staff asked me what I was looking for and showed me vehicles based on my answer.
    • They were able to answer specific questions about the vehicles.
    4. GoodExpand for details
    • I was greeted by staff members right away.
    • The sales staff took the time to understand my needs and was honest about whether they had a suitable vehicle.
    • I did not feel pressured into making an immediate decision.
    • The salesperson was knowledgeable about the vehicles.
    5. ExcellentExpand for details
    • The staff was friendly and professional throughout my visit.
    • The sales staff knew in detail the strengths and weaknesses of their vehicles and their competitors' similar vehicles.
    • I could tell that they wanted to find the best car for me, even if it wasn't the most expensive model.

    Selection

    How do you rate the variety of vehicles on the dealer's lot when you visited?
    1. PoorExpand for details
    • There was little variety of vehicles on the lot.
    • There were too many vehicles of the same or similar make/model.
    • The selection was disappointing compared to other dealers I have visited.
    • They didn't have any vehicle that matched what I wanted.
    3. AverageExpand for details
    • There was a good variety of vehicle makes/models on the lot.
    • The selection was comparable to other dealers I’ve visited.
    • They had vehicles that were close to what I was looking for.
    5. ExcellentExpand for details
    • There was a wide variety and a large number of vehicles on the lot.
    • The selection was bigger than at other dealers I’ve visited.
    • They had a vehicle that matched what I was looking for.

    The Purchase

    How do you rate the negotiating process to buy and/or lease a vehicle from this dealer?
    N/A - I did not negotiate to buy from this dealerExpand for details
    *
    1. TerribleExpand for details
    • The dealer had a vehicle I wanted, but did not purchase from them because of the experience with negotiating.
    • I would not go back to this dealer, even if they had a car I wanted for a good price.
    • The dealer used very unprofessional sales tactics during the negotiation.
    2. PoorExpand for details
    • The sales staff gave me the hard sell from the minute I walked in the door.
    • They repeatedly suggested the vehicle with many options that I already said I didn’t want, or tried to persuade me to buy a vehicle that did not meet my needs.
    • Every time I made an offer, the salesperson had to “see the manager” and disappeared for a long time.
    3. AverageExpand for details
    • The sales staff was insistent, but no pushy.
    • They threw a lot of options and extra costs at me, but they took "no" for an answer.
    • The number of offers and counteroffers was what I expected.
    4. GoodExpand for details
    • The sales staff didn't waste my time trying to sell me options I did not need.
    • The process went smoothly and I was treated professionally.
    5. ExcellentExpand for details
    • Negotiating with this dealer was hassle-free.
    • I would buy another vehicle from this dealer, even if it cost a bit more than elsewhere, because the negotiating/buying experience was so good.
    • We reacehd a deal in a short period of time.

    Delivery

    How would you rate the condition of the vehicle when you took delivery of it?
    N/A - I did not buy a vehicle from this dealer.Expand for details
    *
    1. PoorExpand for details
    • The vehicle was not clean.
    • Accessories and/or trim were missing.
    • Some components did not work.
    • The vehicle did not have some options which I understood were included.
    3. AverageExpand for details
    • The vehicle was clean.
    • It had all of the options I expected.
    • All of the accessories & trim were in good shape.
    4. GoodExpand for details
    <ul><li>The vehicle was clean as expected.</li> <li>Everything operated as it did when I test drove the vehicle.</li> <li>The salesperson took the time to show me how to operate various features.</li></ul>
    5. ExcellentExpand for details
    &lt;ul&gt;&lt;li&gt;The vehicle was immaculate.&lt;/li&gt; &lt;li&gt;Everything operated as I expected.&lt;/li&gt; &lt;li&gt;The salesperson took significant the time to show me how to operate various features.&lt;/li&gt;&lt;/ul&gt;

    Financing

    How would you rate the service provided by the dealer's financing office?
    N/A - I did not finance a vehicle with this dealerExpand for details
    *
    1. TerribleExpand for details
    • It took a very long time to arrange the financing.
    • The dealer's staff kept trying to convince me to buy service plans, warranties, and/or accessories.
    • The final interest rate was much higher than what was quoted to me during negotiations.
    3. AverageExpand for details
    • The dealer's staff mentioned service plans, warranties, and/or accessories I could buy, but did not repeat their sales pitch after I said I wasn't interested.
    • The financing options were similar to what I had been told during negotiations.
    • The financing process took a reasonable amount of time.
    5. ExcellentExpand for details
    • The dealer's staff did their best to find the right financing terms for me.
    • There was no pressure or hard sell.
    • The financing process was quick and hassle-free.

    Recommendation

    Would you recommend this dealer to others?
    1. Definitely Not RecommendExpand for details
    • I was very dissatisfied with the experience of shopping at this dealer, and would not recommend the dealer to anyone.
    2. Likely Not RecommendExpand for details
    • I was not pleased with the experience of shopping at this dealer, and under most circumstances I would not recommend the dealer.
    3. Possibly RecommendExpand for details
    • The dealer provided an adequate level of service, but not enough for me to give a confident recommendation.
    4. RecommendExpand for details
    • The dealer did well overall and I would recommend this dealer to others.
    5. Definitely RecommendExpand for details
    • I had a great experience shopping at this dealer, the service was excellent, and I wouldn't hesitate to recommend the dealer to others.

    What make of vehicle did you shop for?

    Which make of vehicle did you purchase or were you shopping for?
    Volkswagen

    New or Used?

    Were you shopping for a new or used vehicle?
    Either

    Prior purchase?

    Had you previously bought a vehicle from this dealer, before you made the visit to the dealer that your rating is based upon?
    Yes
    No

    Additional Comments

    The reviewer provided no comments.